Felix Ker's blog

This is the 5th day I couldn’t connect to the Internet on a 3G connection. Terribly disappointing.

I seriously wonder if I’m the only person complaining about this problem. If not, why do they sound as if they don’t know what’s going on. Or maybe they’re trying to hide the problem and make it sound as if there’s no problem and its just your fault. Whatever.

I called up SingTel customer support. Pressed 1 for English, Keyed in my number 9XXXXXXX followed by #. Then pressed 0 to speak to Customer Service, and pressed 3 for other matters. This is how familiar I am now. Learn it. Next, when someone picks up and says who he/she is, you need to tell him or her your problem, identify yourself (owner of the line & IC number). How hard can this be? “Ok Mr So and so, thanks for verifying.”

Now you describe your problem. I couldn’t connect to my Broadband on Mobile. I could get the 3G Signal, but just its stated connection failed. Without fail, if this is the first time you’re calling regarding this, they will tell you to do a restart of your USB modem when you know obviously the problem doesn’t lie there.

Improvement #1: Customer Service offers need a much more flexible guidance book in front of them.

After that, they explain that for Broadband on Mobile, it’s actually on Shared bandwidth, thus you may be experiencing lag. Yes we all know. But I paid for nothing?

Improvement #2: Don’t oversell.

But again, that isn’t my problem. I cannot even connect in. Damn. Changing the APN won’t help too. Lastly the officer told me to switch to a GSM network (without 3G) – NarrowBand on Mobile.

Good job done: You found me a way to get onto the Internet which I cannot even load my Gmail.

I am making a guess. Did the problem just happened because you’re having some network or hardware failure which you cannot fix in time and thus you’re trying hide and not let us know?

Improvement #3: I don’t know, but I hope when you got a problem, at least let us know. We can be really considerate since we know it isn’t permanent.

If not, please unsubscribe me from this service and waive all the rest of my fees. I am not going to pay any penalty since I didn’t enjoy the service at all. I didn’t even utilise it to any extent!

Improvement #4: Don’t let us pay for nothing, especially when you got a service downtime, go by some SLA that waives our fees for the day or week. Learn it from some web hosting companies. In fact, they provide 100x better service.

Now, proposals to hire me go to my e-mailbox (felix[at]ker.sg). I should be able to help you improve. At least I think from a client’s perspective.

Improvement #5: I don’t sleep at 12am. And I always encounter problems after 12am. You need a team on too. Don’t tell me you are trying to cut costs too? 12-8am is another shift. Make more jobs. The government will love you more.

Now good night.

Before I start on this entry, I wish to say that this is my personal experience for the past few months using this service.

Introduction

I am staying at a rented room with my sister and thus we thought that we’re not going to register for wired Internet. Instead, we should just get SingTel’s Mobile Broadband (Mobile 1000).

Someday, some months back, we went down to SingTel at Bugis. Wow, when you sign a two year plan, you get the HSDPA modem (Huawei or Samsung) free. Free registration. Blah blah. We always love promotions, right? And so we signed up (Yes, 24 months contract).

First two months

First two months was ok. Decent bandwidth that I can get. I mean, pages don’t take very long to load. The latency is not that bad.

Now

1. MSN cannot connect. This is crap. Totally unacceptable.
2. Tibia (MMORPG) lags like hell. I logged in and tried to walk. I couldn’t even walk at all. I would lag for the next 60 seconds and get booted off for no packets sent/received. Damn it. You shall pay for what I paid CIP Soft.
3. Websites don’t load at all. Not even SingTel.com. Don’t even think about browsing facebook.com.
4. Emails not readable/reply-able. I cannot even get on the Internet smoothly, how can I read and reply my emails smoothly?
5. Think I can blog?

What can I do?

1. Get home, rest, shower and do face mask. After so much stress and sleeping late because the Internet tends to be not so bad after 12am.
2. I called SingTel 3 times in 2 weeks. I am still not getting any reply from their technical team regarding this shit.
3. Watch Hot Shot (篮球火). It entertained me for 1 hour.

Screw SingTel. I’m just bored. Internet sucks and I can’t do much.

SingTel, I want..

1. Waiver for my Internet bill for the past 2 months and current. (I paid them already, thinking it will improve)
2. Termination of contract.
3. Compensate me for my time (having to sleep late to use Internet)
4. Compensate me for my loss in not being able to get onto Tibia. You’re going to pay for my premium account.

If you’re using SingTel Broadband on Mobile..

I’d like to know how’s your Internet. Comments please.

Lately, I watched several videos on metacafe having guides on battery hacks! That brought out the curiousity in me and I decided to try it out myself.

I looked around my home and found one 6 volts lantern battery. Just nice, there was a video done up last week. I got a scissors to open the top cover.

Sad enough, there was no 32 AA batteries. Crap. Look at the photos below.

The batteries are NOT size C, neither are they size C!

Anyone also tried the unreal ‘hack’ and would like to share your experience? Did you get 32 AA batteries?

If you’ve been a loyal reader of my blog, you may have read the entry I wrote when Malaysia celebrated her 50th Independence.

Once again I question about my safety. Are you going to think to yourself, “Hey, why is this useless shit blogger ranting about his own country again?” I cannot blame you though.

Read on to find out.

Read the rest of this entry »

Looks like I make more than John Chow and some other Pro Bloggers? Yes, I think I’m going to.

$360, 000 seems easy to earn. My (current) blog is around 8 months old, launched on 1st January 2007.

I’ve gotta thank search engines that allowed Alexanda to find me and thus giving me such a good deal that cannot be missed (BUT I AM GOING TO GIVE IT A MISS). You can have the money if you want.

I believe Alexanda found me through my blog and contacted me. They’re becoming more and more advanced and “real”; even my full name now appears in the email! And, Yahoo signed it, somemore!

Alexanda, You keep the $360, 000 (15% of 2.4m). I’m not going to be greedy. Give it to someone else.

from Alexanda Nana <alex_nana3000@yahoo.co.in>
to Felix Ker
date Aug 22, 2007 11:48 AM
subject I Will Appreciate To Hear From You Urgently.
signed-by yahoo.co.in

Dear> Mr. Felix Ker.

My name is Alexandar Nana, I am the son of the former Rwanda minister of Agriculture, my late loving father died as a result of an attack by the rebels, I was left with my Mother and my only sister Olanda, as the war generated to a bloody battle, we fled and that was because the rebels has burnt down our house and all that my late father worked to acquire.

Recently, We were visited by my father’s Attorney who handed me a file and said that this was my late Father’s wish that in the event of death, he should give the file to me as his Birthday gift on my 25th birthday, on opening the document, we discovered that it contains a bank deposit documents of which my Dad deposited with a Bank in Accra – Ghana.

I am contacting you since I have seen your name in in a website in the internet and my mind was made up to ask for your help in seeing that the Bank transfers the fund through your account so that I will be able to invest the fund in a profitable business in your country, I am willing to give to you 15 percent of the money which is of the total of US$2.4million for your assistance in seeing to a safe transfer of the money through your account as my beneficiary and also for your help in seeing to a profitable business where I will invest the money.

I will also need a letter of invitation from you so that I will be able to join you for my investment after the transfer.

I will appreciate to hear from you urgently.

Sincerely,

Alexandar Nana.