Feb 15, 2009
Slow Streamyx Speed – Don’t Complain!
If you’ve yet to subscribe to TMNet Streamyx at home or your office and you’re reading this, you found the right article. This article shall bring you through what you might start ranting about in the future.
I got a message from someone on Windows Live Messenger (aka MSN!):
animorphs_84@yahoo.com says:
Small Favour NeededPlease help me to perform speed test on this URL
http://66.96.192.92/bigtest.tgz
Let me know what’s the speed you are getting, Internet connection speed
and ISP.Eg: TMnet Streamyx, 1 Mbps plan, getting 100 kb/s
Thank you.
This message started me thinking.
I do know of almost 50% of my peers using Streamyx telling me that their Internet speed isn’t of satisfaction. I never ever complained that my Internet is slow. It’s totally fine to have slow Internet, but I need something stable. TMNet has done well with regards to this. *Cheers*
Before you start complaining…
- Read Streamyx’s FAQ! Point #5 states that
“Best effort” describes a service that is provided without any service level assurance.
Now you see, what you get is what you should get. Complaining probably won’t improve your Internet. So stop ranting. - Also read the Fair Use Policy!
We wish to also highlight that as an Internet Service Provider (ISP), TM only provides access to the Internet and does not guarantee content delivery and performance where it is not within the domain of TM as an ISP. In fact, our international traffic management policy is designed to cater for all our customers so they have an optimal surfing experience within the normal limits of Internet usage.
Let me simply explain what you should understand from the above text.
You should understand that you may not get the speed you subscribed and paid for unless you’re surfing www.tm.net.my/www.streamyx.com. I hope I am right. Please correct me.
Do a speed test before you start calling over to 1300-88-9515/100 and start asking them why your Internet so slow.
Point 5 also mentions the magic 70% number. If you are getting LESS than 70% you are fully entitles to lodge a fault report & they are obliged to fix the problem.
They are also liable to refudn you if they don’t fix it within 2 working days.
I have applied for compensation several times & received it every time. The more people that lodge complaints, the more money TM will have to spend on maintenance and the sooner they will realise it’s cheaper to have a more reliable system with more bandwidth in the first place.
Also, TM informed me last time they were around fixing a problem, that the speed test URL that you gave isn’t good – only the Cyberjaya server is working these days. They gave me a link which is better & doesn’t require Java:
http://speed.vdslnetwork.com/
Yea, but again, speed tests over at their side are always above 70% (when you’re not using any Internet).
The speed test URL that I gave:
http://speed.vdslnetwork.com/
is not “over at their side”.
It doesn’t belong to TM & as far as I know is USA based.
International link problems are a different story (as mentioned below). They should be fxed, but you can’t get TM to come around to your house for that.
Thats the problem with TM. They don’t assure your International bandwidth. Thats why I hate them.
I guess most of the time we’re harvesting on International sites, aren’t we?
What if the page does not even finish loading? I can’t even use SLOOOOW to describe this. I can’t complain as well?
Ofcourse you can! If u can load my blog, that should be decent. (Since the server is in Singapore and it’s considered International bandwidth. Remember, TMNet only supports local bandwidth.
)
TMNet has bad Bandwidth today, even I can’t load many pages. Well, always they’re having such problems, so I’m not surprised.
Is telephone cable the same as road highways?
1. Roads during peak period will have traffic jams.
2. However, telephone cables are similar to TNB cables.
3. One electric cable from TNB is connected to a row of terrace houses.
4. Bear in mind the usage of electricity is 24 hours per day in every house. Peak usage is during the night with TVs, airconds etc. Do you experience low voltage? Power surge perhaps.
5. Is broadband usage 24 hours? Is every house using broadband?
John, I disagree. It’s bad even at non-peak hours.
If you’re representing TM, contact me. There’s alot to improve on.
Are you really having b-r-o-a-d-band?
Click this links to check
What is Broadband? (http://www.broadband.co.uk/guide.jsp?section=1)
Connection speeds and download limits (http://www.broadband.co.uk/guide.jsp?section=3)
Is telephone cable the same as road highways?
1. Roads during peak period will have traffic jams.
2. However, telephone cables are similar to TNB cables.
3. One electric cable from TNB is connected to a row of terrace houses.
4. Bear in mind the usage of electricity is 24 hours per day in every house. Peak usage is during the night with TVs, airconds etc. Do you experience low voltage? Power surge perhaps.
5. Is broadband usage 24 hours? Is every house using broadband?
Therefore,
1. I urge everyone to check whether you are getting the download speed that you subscribed from streamyx. For your info, you should get at least 90%.
2. Please click this link to see how much speed you get. Click a few times to confirm. (http://promos.mcafee.com/speedometer/test_0150.asp)
3. If you are getting below 50%, please do a print screen.
4. To do a print screen, put your cursor at the down right hand corner (put the cursor at the time) to get the date and day appear. Once appear, press together the keyboard buttons ctrl and prt sc.
5. Next click start, All Programs, Accessories, Paint
6. Press keyboard buttons ctrl and v
7. Then File, Save As (put a name) Save into your desktop
8. Send it as attachment to amarjit.singh@cmc.gov.my, shaharliza@cmc.gov.my, mdshaani@fomca.org.my
9. They need your support and evidence to bring up to TM
10. Please support for everyone benefit
u’re happy with ur slow speed , that’s your problem.others just have to express thier anger esp when they feel that thier money has been cheated.that’s thier problem. u should be bothered by them.
haiz..streamyx everyday no line..WTF and slow like tortise.
My Streamyx connection was fine until about 2 weeks ago. It suddenly got really slow to the point I couldn’t even check my Yahoo email. If I refresh the page, then maybe the inbox page loads succesfully after several minutes, but who’s got the patience to press the REFRESH button on the browser every few seconds? Defeats the purpose of surfing!
My fcuked up connection is so slow I can’t even open the speed-test page suggested above ( http://promos.mcafee.com/speedometer/test_0150.asp ) to test my speed. I pay broadband charges for something WORSE than dial-up??? This bl00dy Streamyx is siphoning off our money right under our noses! Even to lodge a complaint through their hotline number, one has to go through an annoying recorded greeting and in the end the complaint remains as just another report number.
Has anyone tried W1MAX? Im seriously thinking of switching over but not without hearing some comments first.
431kbps[download] and 209kbps[upload] on 1mbps package…
well streamyx is f-ing slow on loading sites..
but youtube vids load pretty fast..
i dont have to wait for the video to download…it “streams” perfectly.
otherwise streamyx sucks..lol
If you pay the same price range compared to Singapore, Thailand, Indonesia and other but get the speed 2 to 3 times slower then them that would be unfair… if “unfair” wont mater since user ’should reed the term and service policy” then that is not a good service… if “Slow Streamyx Speed – Don’t Complain!” then don’t open a complain hot-line service… I think TMNet should be more open to any complain and should improve they service regularly especially the internet speed since they are the only one company that dominate the internet service in Malaysia. And one more thing… they also recruit and do training to they technician on commercial server unlike other that do on a secondary beta server… go on TMnet website and read the news… they do training on commercial server every weekend… no wonder the connection slow and sometimes fail because of this, please do you homework on beta server… I hope there is something positive on this… anyway the have done a good job but not as good as Streamyx user wanted.
The cause of all our woes is lack of competition.
TMNet has no motivation to provide good service when it has an effective monopoly on fixed line broadband here.
Look at countries such as uk with so many different providers. Any company providing TMNet-like service wouldn’t last 5 seconds there.
Streamyx starting to cheatting our money now, we pay the price never can get the speed! same like me pay RM88 get slow than 56k Modem Speed and cannot Discount. This new service start from “2008 December”
Anyway “STREAMYX LINE SLOW WE PAY SLOW!”
Me 4 Month No Pay The Bill Already, Streamyx Send Red Bill Come I Just Pay 1 Month Money, If Streamyx Block My Line, I Will Call 1300-88-9515 To F@CK Them! If They Say You Have 4 Month Bill No Pay So They Block My Line! I Will Say You Line So Slow! I Pay You Money So Fast For What?!
DON’T LET MALAYSIA NO’1 CHEATER COMPANY “STREAMYX” TO PLAY US!
MONEY IN OUR HAND AND WE HARD WORK TO GET THE MONEY DON’T LET THE CHEATER COMPANY EASY TO GET OUR MONEY!!! WE CANNOT GET BACK THE LINE SPEED WE CAN PAY SLOW TO THEM “REMEMBER THIS”
Now I’m Keeping To Hold 3 Month Bill No Pay But I’m Still Can Using It!
REMEMBER : STREAMYX LINE SLOW WE PAY SLOW
RECOMMAND : Hold Streamyx 2 Month Bill No Pay (2 Month No Pay They Cannot Block Our Line)
Don’t Let Them Play Us! Power In Your MONEY!
Come Everyone Do Like This! Only Me One People They Can’t Feel It.
——————————————-
Nissan – Shift_the future
Honda – Power of dream
Toyota – Moving forword
STREAMYX – Ready To Be WaterFISH
Don’t complain? Your brain must be sick! I pay RM88 per month for such a sick-ass slow connection speed? Stable or not stable isn’t the issue. The main issue here is the speed. Don’t bring new issue up here genius. We consumers do have our own rights. We pay larger amount of money because we want something that can satisfy us! DO YOU KNOW THE WORD SATISFY MEANS??? Since we pay for greater satisfaction, so whenever we feel unsatisfied, we can always complain to earn our rights back! And YOU! YOU ARE THE DUMBEST PPL I HAVE EVER SEEN! DO YOU KNOW HOW MANY STUDENTS SUFFER BECAUSE OF THE SLOW CONNECTION SPEED CAUSED THEM UNABLE TO FINISH THEIR ASSIGNMENTS QUICKLY??? DO NOT TELL US STUDENTS TO REARRANGE OUR TIMETABLE OR OTHER SHITS. WE ALL KNOW THIS! WHAT THE FUCK DO YOU MEAN BY “TMNet has done well with regards to this. *Cheers*”??? “Terlalu laMbat” Net never do well !! They never do! All they did was giving us shit services. And oh! if you call them, they will tell you that ALL of their agents are busy. Wheres the professionalism??? All? BUSY?? ok…once they answered ur call, they will ask you the same bloody questions routinely.
Being the monopoly in Malaysia also no need to be like that right?! The main thing is the professionalism! Stop using those outdated technologies that the other countries don’t want!
Know why we get slow speed? This is because Malaysia bought 2nd-hand technologies from the other countries and maintain them! They wanna make their input as cheap as possible…clever isn’t it? Go to hell!! We pay RM88 for a RM44 service…wheres your ethics, TM? Where? We got 4 types of ethics here: utilitarian, moral-rights, individualism and justice. Which one do you apply? NONE!
So please correct for what you said MR BLOG OWNER. DO NOT GIVE CREEDITS TO TMNET! Its not worth it! I’m not meant to scold you. I’m just shouting out my feelings. Yes, in a rude way…I admit. So please do not blame me or scold me or wadever.
I disagree that we should not complain. If we never complain they’ll definitely not upgrade their services(they still don’t even we complain anyway). I do not agree with internet service as ’stable’. Most 98% of the time I access international sites so they should provide stable connection to international sites too. And in 1 year there would be one or two month interval of service disruption. That is NOT good. And we have been suffering this since dunno when. (And repairing work keeps getting delayed!) And you may think it is inevitable because of cable problems, circuit faults, earthquake, etc… but why the other countries isn’t this affected as us? (I search for ciruits faults, cable problems with other countries DSL names and only came out with their own house cable problems). And people just don’t complain for a little problem. It is complained like every bimonthly. I blame this for lack of competition also. The customer service is bad too. There has been many horror stories. Recently, my friend wanted to change the name of owning the streamyx because her housemate is leaving and the people promised to come in a week. But a week passed by and they called them everyday until her other housemates got angry. Later the streamyx people said it should be a month. So in the end my friend is stuck without internet for around 3 weeks? And mind you, we live in Cyberjaya which is where the headquaters of TM NET is. Crazy. I told her she have to get the name of the person that she called for customer service so they can refer back to what that person said. Another older story is my friend whom they give wrong speed(he called and called them after dunno how long they finally give him the right speed). It’s just lame. I also got problems once but it’s more about the merge of phone and streamyx bills and they cut off our line just because we haven’t paid last months’ bill which is their fault with problems from the bill merging. They shouldn’t cut off the line until it is 2 months, the bill is late, we got housemates to collect money from, need to go out to pay(don’t have internet banking).
[...] are really too many complains that I’ve read online with regards to the lousy and slow Internet in Malaysia. I’ve done research and feel that the government is already slowly improving it. Following [...]
streamyx these days so slow so and cheating the fuck out of people’s money. Don’t complain? Even African countries have better internet services then Malaysia….