Here’s another rant by Shirley - Read (Titled: Sucks la~).

With my bad English, I shall summarize what she wrote:

It’s written that she ordered chicken conolloni (I think it’s Chicken Cannelloni) and was quite tasty. She was half way through and that was when she noticed a strand of hair in the cheese.

When she called for the staff, the working staff brought the plate of pasta to her supervisor and came back to her for advise (if she wants it replaced or void). No one apologized.

The bad service really disappointed her. The bad meal really spoilt her day.

Let’s analyze Spageddies:

Quote:
“The staff at Spageddies have been recruited and trained with one objective in mind – pleasing our guests. The staff are trained under a program called “Servizio Favoloso” which allows us to tailor our service to the needs of each individual guest. We are committed to providing attentive and friendly service that is perfect accompaniment to any meal. ”
Source: http://www.spageddies.com.sg/webtop/restaurant.phtml

Spageddies wrote on their website that they train their staffs, but I (we) don’t see the training applied.

For the overpriced Pasta, we expect good/better service provided. If not, any hawker selling pasta would just be good. That’s the difference.

To Spageddiesâ„¢: I think Shirley deserves an apology for the bad service.