We’re just 10 days from the 2010 Formula 1 Singapore Grand Prix. Who do you think will win this race?

Anyway, here’s the 12 Unique SingTel Grid Girls divided into 3 pages!

Tell us in the comments who’s your favourite.

Check the ladies out after the break.

This post is my personal opinion and research. If you’re a smart consumer, please read what I have to say. If you have comments, I welcome them. I’ll keep this as short as possible.

You might be thinking why I wrote this. It’s definitely not to pull any service provider down. Let me share them.

• I am a SingTel customer, I’ve got a BlackBerry and need BlackBerry Internet Service (BIS).
• I am also a StarHub customer and I have another BlackBerry service activated.

An hour ago, I called SingTel to enquire about their BlackBerry plans. I was told that their BlackBerry Flexi plans cannot be ‘activated‘ and must be signed as a plan. So that means I have to wait till next year to recontract. Next, I was offered 3 plans – 1GB, 3GB and the Unlimited plan. Briefed about the prices and was told 1GB doesn’t include any web surfing and 3GB can surf web but only via BlackBerry APN.

Read more after the jump!

This is the 5th day I couldn’t connect to the Internet on a 3G connection. Terribly disappointing.

I seriously wonder if I’m the only person complaining about this problem. If not, why do they sound as if they don’t know what’s going on. Or maybe they’re trying to hide the problem and make it sound as if there’s no problem and its just your fault. Whatever.

I called up SingTel customer support. Pressed 1 for English, Keyed in my number 9XXXXXXX followed by #. Then pressed 0 to speak to Customer Service, and pressed 3 for other matters. This is how familiar I am now. Learn it. Next, when someone picks up and says who he/she is, you need to tell him or her your problem, identify yourself (owner of the line & IC number). How hard can this be? “Ok Mr So and so, thanks for verifying.”

Now you describe your problem. I couldn’t connect to my Broadband on Mobile. I could get the 3G Signal, but just its stated connection failed. Without fail, if this is the first time you’re calling regarding this, they will tell you to do a restart of your USB modem when you know obviously the problem doesn’t lie there.

Improvement #1: Customer Service offers need a much more flexible guidance book in front of them.

After that, they explain that for Broadband on Mobile, it’s actually on Shared bandwidth, thus you may be experiencing lag. Yes we all know. But I paid for nothing?

Improvement #2: Don’t oversell.

But again, that isn’t my problem. I cannot even connect in. Damn. Changing the APN won’t help too. Lastly the officer told me to switch to a GSM network (without 3G) – NarrowBand on Mobile.

Good job done: You found me a way to get onto the Internet which I cannot even load my Gmail.

I am making a guess. Did the problem just happened because you’re having some network or hardware failure which you cannot fix in time and thus you’re trying hide and not let us know?

Improvement #3: I don’t know, but I hope when you got a problem, at least let us know. We can be really considerate since we know it isn’t permanent.

If not, please unsubscribe me from this service and waive all the rest of my fees. I am not going to pay any penalty since I didn’t enjoy the service at all. I didn’t even utilise it to any extent!

Improvement #4: Don’t let us pay for nothing, especially when you got a service downtime, go by some SLA that waives our fees for the day or week. Learn it from some web hosting companies. In fact, they provide 100x better service.

Now, proposals to hire me go to my e-mailbox (felix[at]ker.sg). I should be able to help you improve. At least I think from a client’s perspective.

Improvement #5: I don’t sleep at 12am. And I always encounter problems after 12am. You need a team on too. Don’t tell me you are trying to cut costs too? 12-8am is another shift. Make more jobs. The government will love you more.

Now good night.

Before I start on this entry, I wish to say that this is my personal experience for the past few months using this service.

Introduction

I am staying at a rented room with my sister and thus we thought that we’re not going to register for wired Internet. Instead, we should just get SingTel’s Mobile Broadband (Mobile 1000).

Someday, some months back, we went down to SingTel at Bugis. Wow, when you sign a two year plan, you get the HSDPA modem (Huawei or Samsung) free. Free registration. Blah blah. We always love promotions, right? And so we signed up (Yes, 24 months contract).

First two months

First two months was ok. Decent bandwidth that I can get. I mean, pages don’t take very long to load. The latency is not that bad.

Now

1. MSN cannot connect. This is crap. Totally unacceptable.
2. Tibia (MMORPG) lags like hell. I logged in and tried to walk. I couldn’t even walk at all. I would lag for the next 60 seconds and get booted off for no packets sent/received. Damn it. You shall pay for what I paid CIP Soft.
3. Websites don’t load at all. Not even SingTel.com. Don’t even think about browsing facebook.com.
4. Emails not readable/reply-able. I cannot even get on the Internet smoothly, how can I read and reply my emails smoothly?
5. Think I can blog?

What can I do?

1. Get home, rest, shower and do face mask. After so much stress and sleeping late because the Internet tends to be not so bad after 12am.
2. I called SingTel 3 times in 2 weeks. I am still not getting any reply from their technical team regarding this shit.
3. Watch Hot Shot (篮球火). It entertained me for 1 hour.

Screw SingTel. I’m just bored. Internet sucks and I can’t do much.

SingTel, I want..

1. Waiver for my Internet bill for the past 2 months and current. (I paid them already, thinking it will improve)
2. Termination of contract.
3. Compensate me for my time (having to sleep late to use Internet)
4. Compensate me for my loss in not being able to get onto Tibia. You’re going to pay for my premium account.

If you’re using SingTel Broadband on Mobile..

I’d like to know how’s your Internet. Comments please.

The discussion about signing of plans with providers.

1 says (1:22 AM):
im sure u noe its high maintenance
1 says (1:22 AM):
den still go sign plan
1 says (1:22 AM):
lol
felix ker says (1:23 AM):
pls lor
felix ker says (1:23 AM):
u not gg to sign meh
1 says (1:23 AM):
if de plan is offered i will sign
felix ker says (1:23 AM):
i dun like prepaid cards.
1 says (1:23 AM):
prepaid cards are so out of de qn
felix ker says (1:24 AM):
ofcourse
1 says (1:24 AM):
i will only sign plans
felix ker says (1:24 AM):
that’s why i sign plan
felix ker says (1:24 AM):
do you think i will go for prepaid cards?
1 says (1:24 AM):
lol
1 says (1:24 AM):
no
felix ker says (1:24 AM):
exactly.
1 says (1:24 AM):
oct 4th peeps
1 says (1:24 AM):
haha
felix ker says (1:24 AM):
well, before u sign plan, read terms and conds properly
felix ker says (1:24 AM):
mine nv state usage hours. so can use less.
felix ker says (1:24 AM):
urs i duno.
1 says (1:25 AM):
haha. im nt tt worried
felix ker says (1:25 AM):
but james’ is scary.
felix ker says (1:25 AM):
james say his ‘provider’ will ‘emo’ if he dun exceed the usage hours
1 says (1:26 AM):
den let her be emo la
1 says (1:26 AM):
gt 2 come 2 terms wif it
felix ker says (1:26 AM):
please, your plan can get cancelled anytime.
1 says (1:27 AM):
lol den his provider nt understanding enuff
felix ker says (1:28 AM):
sometimes hard to say 1 lah.
felix ker says (1:28 AM):
u dun pay bills 3 months, u expect singtel understand u meh?
felix ker says (1:28 AM):
same goes for what we are talking about.
1 says (1:28 AM):
haha
1 says (1:29 AM):
so hav 2 see lor
1 says (1:29 AM):
cannot 3 mth dun pay bill ma
1 says (1:29 AM):
sometimes drag abit can lar
felix ker says (1:29 AM):
that was just an example
1 says (1:31 AM):
ya
1 says (1:31 AM):
lol
1 says (1:32 AM):
*i noe
felix ker says (1:34 AM):
sigh
felix ker says (1:34 AM):
wonder when u sign plan man
1 says (1:34 AM):
tt is nt a top concern nw pls
felix ker says (1:34 AM):
what’s top concern?
1 says (1:35 AM):
top concern is system completion 7th july
1 says (1:35 AM):
den poly50 11 july
1 says (1:36 AM):
2nd august her birthday
felix ker says (1:36 AM):
wah
felix ker says (1:36 AM):
2nd august big event.

See, we know the disadvantages of signing plans, but we still persist.

P.S. I’m so lucky when I signed, there was no terms and conditions stating any minimum-hours-use.