This post is my personal opinion and research. If you’re a smart consumer, please read what I have to say. If you have comments, I welcome them. I’ll keep this as short as possible.
You might be thinking why I wrote this. It’s definitely not to pull any service provider down. Let me share them.
- I am a SingTel customer, I’ve got a BlackBerry and need BlackBerry Internet Service (BIS).
- I am also a StarHub customer and I have another BlackBerry service activated.
An hour ago, I called SingTel to enquire about their BlackBerry plans. I was told that their BlackBerry Flexi plans cannot be ‘activated‘ and must be signed as a plan. So that means I have to wait till next year to recontract. Next, I was offered 3 plans – 1GB, 3GB and the Unlimited plan. Briefed about the prices and was told 1GB doesn’t include any web surfing and 3GB can surf web but only via BlackBerry APN.
Read more after the jump!
The keyword – BlackBerry APN. So I went on to ask if I were to use maybe BOLT Browser, will I be charged? “Yes… Blah blah blah”. And next I asked “Does that mean I’m losing out?” and I got “Yes, blah blah” for an answer. Seriously, was that staff trained?
For everyone’s advantage, I’ve made the chart below for your comparison. It’s for your reference before you consider signing up with SingTel / M1 / StarHub.
- It’s unfair to compare SingTel’s 1GB plan with M1/StarHub’s. But for another $3 with StarHub/M1, you get more value on your BlackBerry device.
- WARNING: SingTel’s 3GB bundled data covers only BlackBerry APN.
- WARNING: SingTel does NOT cap your data usage.
Review: StarHub’s BlackBerry Premium Value-Added Service
For almost a year, I’ve been using StarHub’s BIS with no problems. Speed is satisfactory and I don’t remember any downtime. There was once or twice when the outage was at RIM’s side – StarHub shouldn’t be blamed for this.
The only thing I don’t like is the unstated data usage on my bill. It’s only reflected as “BlackBerry Premium”. Good thing is I don’t exceed my 1GB usage. So it doesn’t really affect my service usage satisfaction.
Are you a SingTel BlackBerry user? Drop your feedback here and hopefully SingTel hears/sees them!