This is the 5th day I couldn’t connect to the Internet on a 3G connection. Terribly disappointing.
I seriously wonder if I’m the only person complaining about this problem. If not, why do they sound as if they don’t know what’s going on. Or maybe they’re trying to hide the problem and make it sound as if there’s no problem and its just your fault. Whatever.
I called up SingTel customer support. Pressed 1 for English, Keyed in my number 9XXXXXXX followed by #. Then pressed 0 to speak to Customer Service, and pressed 3 for other matters. This is how familiar I am now. Learn it. Next, when someone picks up and says who he/she is, you need to tell him or her your problem, identify yourself (owner of the line & IC number). How hard can this be? “Ok Mr So and so, thanks for verifying.”
Now you describe your problem. I couldn’t connect to my Broadband on Mobile. I could get the 3G Signal, but just its stated connection failed. Without fail, if this is the first time you’re calling regarding this, they will tell you to do a restart of your USB modem when you know obviously the problem doesn’t lie there.
Improvement #1: Customer Service offers need a much more flexible guidance book in front of them.
After that, they explain that for Broadband on Mobile, it’s actually on Shared bandwidth, thus you may be experiencing lag. Yes we all know. But I paid for nothing?
Improvement #2: Don’t oversell.
But again, that isn’t my problem. I cannot even connect in. Damn. Changing the APN won’t help too. Lastly the officer told me to switch to a GSM network (without 3G) – NarrowBand on Mobile.
Good job done: You found me a way to get onto the Internet which I cannot even load my Gmail.
I am making a guess. Did the problem just happened because you’re having some network or hardware failure which you cannot fix in time and thus you’re trying hide and not let us know?
Improvement #3: I don’t know, but I hope when you got a problem, at least let us know. We can be really considerate since we know it isn’t permanent.
If not, please unsubscribe me from this service and waive all the rest of my fees. I am not going to pay any penalty since I didn’t enjoy the service at all. I didn’t even utilise it to any extent!
Improvement #4: Don’t let us pay for nothing, especially when you got a service downtime, go by some SLA that waives our fees for the day or week. Learn it from some web hosting companies. In fact, they provide 100x better service.
Now, proposals to hire me go to my e-mailbox (felix[at]ker.sg). I should be able to help you improve. At least I think from a client’s perspective.
Improvement #5: I don’t sleep at 12am. And I always encounter problems after 12am. You need a team on too. Don’t tell me you are trying to cut costs too? 12-8am is another shift. Make more jobs. The government will love you more.
Now good night.
Category: Life's like that, That sucks!
Tagged: broadband, Customer Service, mobile, singapore, singtel, Sucks
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[...] quite a fair bit between Singapore and Malaysia for the past few years. Recently, I was really disappointed by Singtel’s Mobile Broadband and that caused me not to be able to surf much in Singapore as [...]
Singtel Mobile Broadband? I am very impressed by their customer service officer.. they should have known how bad it is but just keep on telling customer to reset/turn off/ disconnect usb device & connect to other port… What if all the mentioned methods unable to help to solve the problem.. ok, singtel technical support team shall investigate into this case.. we will waive off the subscription fee for your next month bill.. 1 months later, singtel officer will call to inform you for option preference.. to switch to other package such as fix-line broadband services.. (Bloodyhell! Do Singtel know why are people don’t go for fixed broadband services? of course with the reason of mobilability lah.., somemore for the fixed line services must include fixed telephone line as a support package)No doubt Singtel agreed with condition of waive off the penalty charges on the contract. But it still don’t solve the problem.. This mobile broadband service is bad, singtel should have rectify on this but not to counter offer with their fixed line services..)
Afterall, thanks to singtel lousy mobile broadband services for Jurong West Area during peak hour (730pm to 12am)I don’t have to be on line to chat with friends, surf net, watching online movie & playing games.. My life is healthier because i will have to get up earlier at 6am to access with Singtel Mobile Broadband services to read my emails, surf net.. (I can do this at my work place also, so Singtel, tell me why have i to pay you every month for the services)
I am wondering will CASE handle this kind of cases as Service Provider unable to provide services as per advertised.
Hope this will cut less for victims with Singtel Mobile Broadband.. Amen..
Think twice before you write such a post. I have used all three provider’s mobile broadband and by far SingTel gives the best connection. StarHub is quite decent as well. You should give M1 a try since you think SingTel sucks. Though M1 has probably better customer service at their helpdesks, there’s nothing they can do about a crappy service that barely works during peak hours. On the other hand, both ST and SH have bad customer service, but their service works just fine.
Just because there are lousier companies doesn’t make a marginally better one any less lousy.
i got bad connection too here in tiong bahru lol. sometimes good sometimes bad la. and today i got new problems i got wcdma singtel but no data connection….anyone can help me troubleshoot this things please let me know
ganda_id2@yahoo.com
cheers,
Ivan
Change it to non-3g connection, and try again.
It might be slower, but it gets you on the Internet for the time being.
No way to help, Ivan!
huraaayyy… got no connection again so i hv to sleep till 12 o clock n there will be a connection yesss.
singtel not that good i guess O_O!
ow yea felix, guess its a bit to late coz my contract is 2 years. i hv to stuck to this lousy connection in 2 years.
^^ thanks for the reply
ivan.G
Hi, have same feeling about singtel service these days! We relocate our service to new home and with more than 3 days without phone and internet connection! Every time I call the service 1610, they always say the same thing:”our technical department will call you later”. Then their technical guy will always ask me to check whether the connection is all right, or whether the power light is on ! So stupid and so inefficient. Singtel has a really horrible service organization. And I decided to subscribe the service although I have another year to go. Anyway, I definitely won’t pay any penalty fee to them.
i have experience the same thing as you.. I trust singtel because they r a big company.. But from now i am dissapointed with their mio sales operator they keep cant solve my problem.. I having my mio plan and my mio box was down and they just ask me to re -contract so i go re- contract to mio home … but in the end i have to 2 weeks more to install thing…
Speak to them about your problem. I’m sure you dont have to pay any penalty fee if it’s really so bad. Just make an effort to give them more rings, and tell them it’s always not working. You want a cancellation.
Singtel really suck! Please close that lousy company. their call centre Zzzzz
Seriously man , it really sucks and i’m stuck to it for 2 years. i rather have starhub man. Im stuck to no connection till Wed. Really sucks.
[...] SingTel disappointed me, again. [...]
M1 broadband is much slower.