Before I start on this entry, I wish to say that this is my personal experience for the past few months using this service.
Introduction
I am staying at a rented room with my sister and thus we thought that we’re not going to register for wired Internet. Instead, we should just get SingTel’s Mobile Broadband (Mobile 1000).
Someday, some months back, we went down to SingTel at Bugis. Wow, when you sign a two year plan, you get the HSDPA modem (Huawei or Samsung) free. Free registration. Blah blah. We always love promotions, right? And so we signed up (Yes, 24 months contract).
First two months
First two months was ok. Decent bandwidth that I can get. I mean, pages don’t take very long to load. The latency is not that bad.
Now
- MSN cannot connect. This is crap. Totally unacceptable.
- Tibia (MMORPG) lags like hell. I logged in and tried to walk. I couldn’t even walk at all. I would lag for the next 60 seconds and get booted off for no packets sent/received. Damn it. You shall pay for what I paid CIP Soft.
- Websites don’t load at all. Not even SingTel.com. Don’t even think about browsing facebook.com.
- Emails not readable/reply-able. I cannot even get on the Internet smoothly, how can I read and reply my emails smoothly?
- Think I can blog?
What can I do?
- Get home, rest, shower and do face mask. After so much stress and sleeping late because the Internet tends to be not so bad after 12am.
- I called SingTel 3 times in 2 weeks. I am still not getting any reply from their technical team regarding this shit.
- Watch Hot Shot (篮球火). It entertained me for 1 hour.
Screw SingTel. I’m just bored. Internet sucks and I can’t do much.
SingTel, I want..
- Waiver for my Internet bill for the past 2 months and current. (I paid them already, thinking it will improve)
- Termination of contract.
- Compensate me for my time (having to sleep late to use Internet)
- Compensate me for my loss in not being able to get onto Tibia. You’re going to pay for my premium account.
If you’re using SingTel Broadband on Mobile..
I’d like to know how’s your Internet. Comments please.
Ya, same thing here. My broadband has been unconsistent. My ping has been jumping from 400 – 200 and back to 400. It’s really disappointing, I hope singtel will do something about it as well.
Same thing here. It almost made my handphone looks like a joke which normally don’t refresh page properly, and sometimes just hang there. I started to wonder if my iphone 4S giving problem or the Singnet. The service is really bad. Even it stated 4 bar with 3G signal, my facebook not loading, my webpage not loading, my mail not refreshing. I wonder which area has the best coverage cause even in CBD (Shenton Way) is also affected
Singtel CON people ! Recently, a singtel operator called me.
Operator X in Filipino accent: Hi Ma’am! Ma’am, we notice that you have been a faithful singtel customer for the past 10 years and we’d like to reward you with free ASTRO Ria and other English channels for one month!
Me: OK…I don’t want ASTRO Ria, I don’t watch Malay shows and I hardly even watch TV!
Operator X in Filipino accent: It’s free Ma’am
Me: So after one month, is it chargeable?
Operator X in Filipino accent: Yes Ma’am after one month it’s chargeable..
Me: So if I don’t want it I can call Singtel to cut off for the next month?
Operator X in Filipino accent: Uh, I guarantee Ma’am that you won’t want to cut off…but you can call Singtel if you don’t want it Ma’am So can I verify your details…
Fast forward 1/2month later; i.e; today; I called 1688
Me: hi! I call to cancel my ASTRO Ria
Operator Y in Singaporean accent: Hi ma’am!It shows here you have signed up for ASTRO Ria on the 29th march for a one year contract…
Me: Hold on…hold one…what are you talking about? (On my head…what the F are you talking about??) didn’t sign up for this…some operator called me and offered it to me for free for being a loyal singtel customer.. i don’t even want it in the first place…
Operator Y in Singaporean accent: Uh, Ma’am if that’s the case, we have to check and get back to you in 3 working days..
Me calling 2nd operator:
Operator Z in Singaporean accent: Uh , Ma’am there’s another department called tele sales which you agreed to sign with on the 29th March which when you said YES over the phone, that means you have agreed to the 1 year contract..
Me: BULLSHIT! This is CRAP! What the **** are you saying?? I didn’t sign anything! i didn’t agree to any such thing! I was offered free ASTRo for one month because the operator said it’s free as a reward to me being a loyal customer of Singtel..I can’t believe this…do you have to stoop so low in order to boost sales by conning people into agreeing to a plan they don’t even know about?!! What the ****??
Next I went down to Singtel shop which didn’t help as they photocopy my IC and said will get back to me God knows when..
Finally, I called 1688 again to screw up one more operator and the another one before i Call it quits and will just wait for their call on Monday… man I’m wasting energy just being angry with singtel.. man cannot trust singtel anymore.
ok, firstly, wow I thought I was the only one. The singtel broadband is really really really slow. I have lots of projects and always need to do research in the internet and the broadband keeps disconnecting every few minutes! Its really inconvenient and I don’t recommend it to anyone. It’s not worth it. Im waiting for another 3 months and my contract is done.
Check your contract. The penalty fees are all stated behind.
how much do i need to pay if i terminate it before contract ends?
how to terminate? go to singtel outlet?
I realy did mistake because i cancel M1 and take singtel mobile internet.
Many times i call customer service they advice that peak hours many client share their internet(I hope they give maximum 2mb for whole singapore) thatswhy my system slow.
so i pay bill only. no use internet.
i want to cancel but untill my contract finish.
Pls dont take stupid mobile broadband.
dont loose your money.
SINGTEL BROADBAND ON MOBILE IS NOT WORTH ANYTHING!
IT IS SO FREAKING LOUSY THAT I HAVE TO PUNCH THAT FREAKING THING TO MAKE IT WORK. WHAT A TIME WASTER!
I CAN’T EVEN DO MY ONLINE HOMEWORK SOMETIMES AT ALL!
SINGTEL GO TO HELL!!
It works when you punch it? wow! never tried punching it yet.
Cancel the contract. Not worth the frustration.
Hello I’ve been facing super slow internet connections the previous night since 10pm.. I can’t even load a decent webpage like facebook or msn, not to mention watching shows. Has anyone else experiencing the same problem? I’m using singtel mobile broadband. What can i do about it? I’ve called the cust svc but it seems no help. They either ask me go down hello shop to check my usb or ask me to re install the program. This has been wasting a whole lot of my time and it’s frusrating to call 1688, they kept transferring me to different dept!! When this is obviously their service provider issues! If this issue persist, i can’t be paying for this shit every month!
yeaaa my contract ended sooon and bye byeee singtel broadband
i’ll move to *hub which more and more ppl say its getting better and better ^o^
Actually, *Hub is not good too.
At night, the speed is simply terrible. I used both Singtel and Starhub before, nobody is more superior. They both sucks.
Sorry what I meant was I DO NOT want to continue.
I have home internet from Singnet Broadband and for two years now (my contract exp is 11 May 2011) I have been getting intermitten connection. Singtel said its my modem so I changed my modem. Still the prob persist Singtel said maybe my house wires are bad so I re wired my whole house still the prob persist. Now my contract in near exp how do I tell them I do want to continue when it expires. Do I have to write in? Can anyone advice?
just go to the shop and cancel the contract when it is up.
After a few weeks of using Singtel, the speed drops like nobody’s business. I have planned for 7.2mbps and now it seems like it’s a total waste of money. Son of a biscuits! Judging by the majority of the comments. I think they won’t even listen to a 16 yr old like me, or let a lone respond properly.
Muhammad, like you, I’ve been suffering for a few months….call singtel help line at least 4 times, email to them 3 times…..they keep on saying nothing wrong with the BBOM…..worst part, even when i surf at home, my max speed that i get is 2.5Mbps…..my plan is 7.2Mbps….don’t talk about office hrs….most of the time, i can’t even open a webpage…..I finally found out why we have been having slow or not existent speed is because, the base station works in a way that, if that area has a lot of people using singtel BBOM, the speed will drop tremendously….
Im using singtel’s mobile bb, 2mpbs. it absolutely SUX! i will tell you why:
1. at commex they sign you up without any indication in the contract that there is a 50gb cap. after 2 mths i noticed a msg that says im reaching my limit. tried calling cust svc and waited for 30min, explained to them. their response? ‘we can send you a letter to inform you that there is a cap’. looks like somebody forgot to turn on the lights
2. speed is slow, even during OFF PEAK! i called cust svc (what else can i do by then?) he told me my dongle is faulty and should get it changed for FREE at their hello shop. the next day i went down, without even checking my dongle, that pinoy told me they dont do exchange and that i should go to handy rd to get it changed. FRACK!
3. everytime i have an issue and call up their cust svc, i have to keep repeating the qns in dif ways so that those dimmers can understand.
hate singtel, will never get any svc from them EVER!
Which is better for CCTV? A fixed BB 4mbps or mobile BB 7.2 mbps? Pls adv, thks.
It seems to me that the slow internet only occurs during peak hours such as the evenings. though it does happen in the afternoon or mornings. At first, disconnecting and connecting again helps, but only for a few minutes. The transfer speed of the data frequently flactuates from 1.6Mbps down to 0.3Kbps.
Singtel sucks! When I use wifi at home, they even charge me for using my own wifi. BEST UH!
lousy singtel broadband
DUN SIGN CONTRACT, BE IT HP OR INTERNET. I USE M1 MOBILE BROADBAND, NO PROB. JUST PAY $11.20 PER MTH FOR 1MBPS. SAME FOR HP: GET A STARHUB PREPAID HAPYSTARS $17 TOPUPCARD: 120 MIN OUTGOING, 500 SMS. N SEND 5 SMS GET 10 FREE LOCAL SMS TO BE USED BY 2359 SAME DAY. MY BILL FOR INTERNET+ HP= $28.20 PER MTH
Bro why m1 1MPS at only $11.20 not $15plus. Can enlighten me pls, I also want to follow your footstep. I have been using my friend M1 broadband for very long. Better that my starhub 1mbps 100 times. Wonder if i terminate how musch to pay sigh………..
So horribly true, 5kb or better 5kb for 15 seconds then 0 for 1 min,
I wish someone got pissed enough to sew the shit out of them.
Good money making scheme, collect a few thousand customers then shut off the internet
Same here!
This is Ridiculous! i can’t load my god damn facebook! Want to complain singtel? Can’t load singtel.com. nicely done.singtel..cheating money from citizen..I want to terminate!
Hi Miley
Bring this to CASE to have it settle. Mind is 1Mbps but only received at 54Kbps. I have it return last Aug after 3month usage and Singtel is charging me at $56/- plus plus per month which I am not agree to it as the promotion stated as free for the upgrade package. Last Thursday, Singtel call me whether can I have the SSMBB return to me. My answer to them is unless it is free.
Rgds.
Hi ukowmedu:
May I know what does it mean “Bring this to CASE”?
I faced the same problem. I desperately want to terminate my plan.
Please advise.
Thanks.
Hi Lisa
I mean Consumers Association of Singapore (CASE). Mind have settle last week which all over-charge and termination fee has been waive off but Singtel still can’t explain to me why there is a charge on my SSMBB.
Rgds.
Hi, I also have the same problem. I bought a 7.2 Mbps broadband on mobile and my download speed is only 5Kbps!!!! Most of the time websites couldn’t be opened! Does anybody knows how to improve the speed? This is totally unacceptable. Singtel I want my money back!
im also on a 7.2Mbps plan with them and i total cannot take the disconnection rate the mobile broadband is giving me.
even a 1mbps land line from *hub is much more faster as compare to the 7.2mbps SSMBB.
Hi,
I wanted to terminate singtel mobile BB, I just had it for one month and I have been complaining about it. It’s too slow to no connection at all.
I bought a 7.1 mbps plan, thinking that I would really get it. Now I want to return it.
However, they wanted me to pay $300 for termination fee since I have 24 months.
Does anyone of you paid the termination fee even if due to poor quality?
I have the same problem. I think best solution is to complain via SPH, terminate the contract. When more users opt out of Singtel service, hopefully less people will share the bandwidth and remaining users will get better speed!
Hey I also happen very damn slow! I’m around Jurong Point area. The internet is so freaking slow!! I’m only get below 54kbps and is constant! I using bandwidth meter and i know the graph is sooooooo flllaaaattttt!!!!!
Totally like old time back to dial-up modem, but i think dial-up modem more fast than i use now!! I phone called singtel hundred times. What they said? “No solution! For mobile broadband, because it shared. The only thing we can offer you is fix broadband”. I can’t move to fix broadband since i’m renting my place!
Just 2 hours after sign up singtel mobile broadband I started to regret it, s**t, I should’ve cancel it 5 months ago.
Starting from very lousy customer service counter who don’t know anything (it seems he still in the junior high) till “also tremendously lousy” technical service who asked me to wait for 3 days before I can use it because of registration period ….. which at the end I found out that’s not the problem (after calling technical service every 15 minutes on the 4th day).
the speed is terribly slow eventhough I subscribed for 7 Mbps, when I go to speedtest it hang during download test, I think they also frustrated with singtel speed.
Now singtel is not going to honour all charges for my last 2 bill. The cusomer service want to rebate off the charges but the billing dept will not do so and tell me not happy with it you can have it cancel. I have cancel off the mobile broandband and is taking this matter to case.
totally useless. Please don’t sign up for Signtel broadband. The time i wait to load a webpage is longer than the time i spent on that same page. Especially evening the internet connection is not working. Please Gov can do something about it. Your citizen are wasting time for much advertised profitable corporation.
wth – -” ******* singtel.
tq for reply.
I hv re-contract my broadband in end May from 1Mbs to 3Mbs with free mobile broadband and fail to deliver as schedule. Before I can get the new modem and mobile broadband, Sigtel has charge all the cost to me. I call them up that I still haven’t received the modem and mobile broadband yet and why charges come first. They promise to write off the mobile broadband charge and assure that my next bill only bill at $31.90/-. To my suprise on Jul bill, I see total charge of $98/- and has call back to ask why and till now no pne from Singtel dare to reply. Also the broadband speed that I received is still at 1Mbs and not 3Mbs which the customer service explain that don’t expect to received at actual speed. But I tell her at least the different should be only few Kbs and not 2Mbs but just tell me that they can’t do much. Am I cheated on this, it is really suck.
Hmm.. everyone, i juz sign up for the Youth package. But now i don’t want to have their service( 24 months period contract ) so how I can do ?
Can terminate it i know but how will it count ?
An early termination fee will be imposed. The fee is calculated based on the number of remaining months of your contract period x the promotional subscription rate that you are paying.
everybody knows how to calculate it ? tq very much!!!
If you say it this way, it just means it’s e.g 18 months x How much you pay a month!
It’s just telling them you don’t want to use it anymore, but willing to pay the bill.
hey guys , actually singtel customer service located at malaysia.
singtel outsource to malaysia company which is ” Scicom (MSC) Berhad ”
u guys can google it for more info……
my internet is after 12 am then can use! SUCKSSSSsSs
Hey, im using a 10mbps mio tv. im also suffering from the same shit. i tried calling them. all they did was refering me to their technical support department. Guess what? the technician blamed my 2month old desktop before he even asked for my computer specs. when i told him my computer specs and that i already connected my fking dns server. He just paused for 2minutes and told me nothing can be done about this. WTF is this? To people using singnet in singapore. Lets approach the media. Singnet WILL HAVE TO DO SOMETHING ABOUT IT.
Okay, here’s my two cents.
If the technician says nothing can be done, then I guess no one can help you. Its SingTel who has to upgrade their bandwidth.
Keep on calling, and ask to speak to a manager because the technician cannot do anything already.
when u subs for the miov tv + 10mbps for broadband..
they actly will gave you 1 DEL line for free just for the miotv
connection.
Because SINGTEL DEL line (your house #), cannot support both miotv and internet for the higher speed. either your miotv will lag or your internet speed will below than 10mbps that you subs.
singtel suck big time……………….
hey xinyi.. i understand you too.. guess what… last night was having night shift.. & both my mobile broadband2000 & my 3G flexi can’t connect at all…
Call the techincal support team at arf 6pm when the speed was very slow.. & they reply that its jus becuase of the sudden increase in user using it in my work area.. WTH… my working place is in the city… & for the whole night.. nothing i could do..
totally understand how you feel. SINGTEL SUCKS BIG TIME! i’ve been waiting to download my iphone update since 2 hours ago and still got 1 more hour to go. like seriously, wtf is this? the update is suppose to be done in only 30 mins and now its taking 3 hours?! i tried to call Singtel to check with them about my internet speed,but guess what? the mio internet service is only open until 12am? so what am i suppose to do in the mean time? stay up late and pray to god that the internet will recover soon? but even if it recovers, i’ve already wasted 2 hours. so people, dont choose singtel! especially mio internet!
Singtel lik **** i play a while then i get dc then a while then again i get really Angry abt this i was lik pissed off or something i wasted my money on singtel i rather get starhub
Fuck!!!!!!! this is the first time of this month saying this word. Fuck. SINGTEL BROADBAND SUCKS. BEFORE TYPING THIS COMMENT, I HAD EXPERIENCED THE BROADBAND PROBLEM. CANT LOG INTO ANYTHING-FACEBOOK,FREIENDSTER,ETC. WITHIN SECONDS, IT SAID ‘ PROBLEM SOLVED’. HOWEVER, UPON PRESSING THE ‘REFRESH’ BUTTON TO HOME(YAHOO!), THE SAME PROBLEM CAME BACK AGAIN. SINGTEL REALLY SUCKS!.
Hi All,
Okay, I’m also a BBOM user… about 6mth at the moment, but I am using a VAS on top of Voice Plan and I connect to the Internet via my phone as a modem. Speed wise just about sub-par…. some site load quite fast, some site just throw out that my line have SPAMWARE to throw automatic traffic… (Best example: google), I really dun like their way of sharing IP address, or what they call, dynamic IP address, baning access to some site… like MU lah,HF lah, some wiki site also report IP as SPAM IP!!… But some good is… Mediafire quite fast… sometime can hit 400KB/s (3200kbps), average ~200KB/s (1600kbps)
Very good. I have not even properly used the internet since a month ago. Singtel BBOM always drops to 0.00
singtel gives us loads of shit. i reached a max of only 70b/s and the usual one is 16kb/s. singtel is shitTel! how am i suppose to live my life when the internet keeps resetting!
Yea, the thing is I am under 2-year Singtel Mobile broadband contract, and it’s very very damn slow!!
Huuhh…I shouldn’t take the 2-year contract before trying. Fully regret
complain to the customer service, i complain for a month n in the end they let me terminate the contract without penalty and give me one month waiver..
singtel broadband sux!
cant load whatsapp, yak, cant load FB, cant load alot of pages. keep giving the notfication that you have no internet connection.
starhub doesn’t give me such problems. why am i so stupid to sign up for singtel???!!!
singtel broadband sux to the max. in the past i using starhub, no problem connecting to yak. after changing to singtel BBOM, cant load alot of pages, cant load FB, cant load yak. i tot it was yak’s problem, so i changed to whatsapp. still cant load!!! argh!!! i hate singtel!!!
you guys know what why not just grab all the pig heads and red paint you would find and throw it at their HQ
(victim of Singcrap)
My brother sign up for the BBOM at the IT show yday from STINKTEL, and i really hope f*eaking STINKTEL will read this….
STOP EATING OUR MONEY, AAAAHOLE!
=D
ps: come sue me.
Fxxxing singtel bbom,i won’t pay the payment anymore,n i also won’t pay the penalty too,BLACKLIST me pls SInGtel
i think so,
singtel let me want to die= =…
i can do nothing use singtel’s mobile broadband.
Luckily I only signup for only 1 year. I switch to M1 MBB after 6 month with singtel. Cannot tahan this Singtel crappy shit.
Though max speed at 3.6Mbps but M1 is much much faster than Singtel MBB which claim to be 7.2Mbps max. Best of all, M1 is unlimited usage. Can you imagine 1-3 Kbps speed for download in the day. I get average 1Mbps from M1 most of the time.
Though I have 30Gb volume limit with Singtel but I hardly use more than 2Gb per month with their carppy download speed.
My contract ending soon. Anyone know how to go about terminating Singtel MBB? Thanks in advance.
i’m using normal singtel internet broadband at home and the same thing happened. singtel is really get worse and worst.
i think this singtel BBOM shit needs to be stop already! They still dare 2 advertise on the papers! i’m the latest victim of this shit!! WTF, tmr decide 2 go to their HQ 2 terminate my contract n really no need to give them face !!! It is really a MUST 4 all the victims of this scam to come together 2 complaint to CASE!!! This surely is a scam from a big company to cheat ppl money!!! FXXXing CXXX BXX plan!!!!!!
SOOO switching to starhub. Paid Singtel to give me 50kb/sec internet what the ****. Surfed internet, open multiple tabs, open youtube google and blog, ALL cant connect.
Good thing my contract ended though. Gettin starhub singtel can start to pack up and leave now.
I was on Singnet BBOM happy was happy until they launched Iphone, I called to complaint and nothing ever happen … I switch to M1 and singnet tried to hold me back by offering it very cheap, but there is no turning back.
Now all 3 offer Iphone … I have the same crap … but M1 customer service is nice, they listen and they even offer me bill rebate for all the problems since the launch of iphone.
Give me the choice … I’ll stay with M1 at least they listen and proactive. The situation might change in time to come. Don’t sign for the highest plan! you get the same crap as the lowest plan in terms of speed.
yap. full of crap. now i using the broadband mobile same as you. but first bill is like 35 buck. they say $18.50 per month. got prom or something. somemore after 12am the internet surf very fast. bfro 12am. the internet surf very slow and i have to wait 12am to surf the internet.. im going down this few days to check it out what the problem. dont give them face!
Starhub 7.2MBS mobile broadband sucks! I stay in YIshun, download speed is 1MBs, now stay near farrer park MRT station. the download speed is <500b, and when you complain, they just leave you alone and you have to wait for 30mins before you can even talk to a customer service officer. AS IF they are the god and I am the service provider!!!!!!!!!!!!! Think 3 times before you sign up for this stupid crap plan!!!
Agree that Singtel BB service not good. Cannot even get through to tech support hotline >3 days, with multiple tries till timed out.
I signed the 4mbps BBOM for laptop from Singtel too and seriously, it is total crap.
Slow speed is one issue. But the pain is that i can connect but most of the time the pages do not load!
It showed full reception on the BBOM s/w and i am connected successfully but it just doesn’t work!
The first page will load nicely but subsequently my browser will show “Resolving Hosts’ and then few seconds later it will fail.
Luckily i have not cancel my Starhub Mobile Broadband and i am using it happily without any issue rite now.
Singtel tried to solve my problem by resetting my line and it actually work for 4 days, then the problem now is back to haunt me..
Singtel is a total crap!
Hi JJ,
I am getting the QOS from IDA on the service level for BBOM, but they still haven’t get back to me. I also plan to complain to CASE. We cannot let the ISP to bully the customer!
I signed up Singtel BBoM. Big mistake. It’s SUPER SLOW. For those that are thinking of signing up Singtel BBoM, DON’T. I emailed them many times to cancel my contract but they only give generic answer. I wish we can all group together and send in mass complaint to Singtel.
Been using M1 Mobile Broadband last 2 1/2 years. My home near Changi Hospital the download speed could reached 103~133 kbps Mon to Thu by observed the timing. From 0600 0900 hrs (morning) and 1300 1600 hrs (noon) if download from Rapidshare web. Do disregard Singtel as billing like to overcharge and get penalty if monthly never pay the bill in full amt.
Not just that….. i had call the CSO about the speed, they every time say “The BroadBand On Mobile is a shared network serivice. We are sorry that there is no priority for speed access.”. This seem to be their standard template for replying the customer. They had send this reply to me 3 time and now i want them to allow me to terminate my phone and BOM contract and they don’t allow! What a lousy Telco & ISP!!!
I also disappointed with Singtel Broadband on mobile. Initially I am using the 1MB plan and I don’t have any complain for it. Last 2 days I when for the upgrade to 7.2MB plan and guess what? I speed I get on average is 0.8 to 1.2MB which is the speed of 1MB plan. I call SingTel 1688 and they told me that they can’t do anything! If they cannot do anything in the first place, they should advise the customer that the speed may vary and not advertise as 7.2MB. This is basically a cheat to the customer!
Not only slow speed, I was charged for $500+ last month. It’s terrible. The CSO even told me that I can’t know the details of the website I have visited for the past weeks at all. Then how do I know if Singtel has charged me correctly.
I am willingly to pay but at least you must let me know the details before paying
They are really horrible …..
To solve your Broadband on Mobile error caused by the stupid Stinknet, kindly proceed to:
http://forums.whirlpool.net.au/forum-replies-archive.cfm/694876.html
Look for alex618′s post.
I went to my uncle’s house to help him fix up the BBoM, called Singtel, waited for 4 hours before they finally gave me the answer that was required.
They guy in the store didn’t even tell him the UserID, Password and APN. Neither did the guy tell him that the internet service will only start on the next day from the signed up date.
Stinknet has terrible service. The CSO wasn’t even willing to help and was doing all the stances from 109 ways of “Tai-chi”, pushing their responsibilities around and giving tons of numbers for us to call before we finally figure stuff out.
Tried to load my gmail and it always timed out or if lucky enough the gmail will be loaded completely in 5 minutes using SingTel BBOM 1000 plan. Called the customer service twice this week and their response just the same: they’re going to reset the modem. Oh well, *nice* excuses. So what I did is to change the broadband setting to use “GPRS only” mode. Now at least I can access the pages without being irritated by the timed out craps. Then again, the speed of GPRS is the same speed as the basic modem 56kbps… Feels like I’m paying SingTel for an old school 1990′s modem service rather than the 1Mbps speed service, haizzz…
I wrote about my experience with singtel broadband. Didn’t really have any problems with it.
Instead, M1 gave me plenty of problems and sounded like whatt you faced. That’s why I changed to Singtel. lol.
Anywa, for the full post on how much M1 sucked and my experience with Sigtel BBOM, go to this website
http://hubpages.com/hub/Mobile-Broadband-Services-in-Singapore
Drop me a comment there…
Singtel is really suck, i have facing same problem as u…
everyday i also cannot connect to internet, please take note; the connection is not slow, but totally cannot access to internet…
what the xxxx….
i will never ever use singtel again, every month paying but get nothing…
i suggest you all to use starhub as it is better. i got a friend who lives at woodlands and his starhub broadband connection reach about 20mb/sec and he downloaded a 4GB game for 23mins so i suggest starhub instead of singtel
Hmm, typing this message with BBOM connection. I sign up in previous IT show (Jun 09) for 4000 plan with free huawei stick. So far so good…the speed was decent. I should say as stable as my singnet wired modem at home. The speed is slower which make the different between wired and mobile boardband. But for outside use, which I’m in now…there is no problem.
holy crap! Oct 2008 entry untill now, still people complaining about Sintel’s BBOM? well, it is crap! Amazing… i am a churner. moved to starhub.
now the ip is always changed every couple of seconds. can’t use it for internet banking always get session timeout. and the customer service don’t understand it at all, I said it’s because the ip is always changing and they said BBOM doesn’t need to set any ip!! @#$*&@#*^@#
ya lor.. fuck singtel.. their bbom sucks.. and lately even my singnet bb also start to lag.. wtf is wrong wif singtel.. they used to be so good.. they starting to get sucky now.. fuck them
hmm i m thinking of getting BBOM on my iphone3G with the singtel student/nsf plan which cost around $19/mth. ok.What i will like to know is that BBOM comes with a sim or or modem-liked home broadband.
Can anyone ans me?
I having problem with my m1 mobile broadband. When I use it to connect, I have problem in displaying pictures while surfing. If I go to facebook login page, I can only see plain text. The background picture, login button etc is gone but if I use my own fixed broadband, the problem is solved. Do anybody encounter the same problem? have try to call m1 tech but they told me they nv encountered this issue before. Sad
I got WCDMA Singtel but no data connection lol.
Anyone can help to trouble shoot this problems?
This afternoon i’m gonna try my friends starhub. hope it works better ^^
Cheers,
Ivan
I got WCDMA Singtel but no data connection lol.
Anyone can help to trouble shoot this problems?
and got same problems with you guys, around 10 pm – 00 am got a bad connection.
This afternoon i’m gonna try my friends starhub. hope it works better ^^
Cheers,
Ivan
15 years ago when singtel was the monopoly telecoms in singapore their service and charges already sucks, and i was happy that I was not a singtel customer for 15 years. seems that competition has made no difference to their service.
Hello,
I am facing similar issue with Singtel mobile bb
I have changed the SIM cards twice and same problem surfaced.. not a single bar -no signal at all in Clementi area!!
this is a shitty service and they even told me i have to pay sgd400 for penalty to terminate.
Was on singtel MMOB.
1st call of complain they offered to waive current month subscription.
2nd and 3rd call they tried to reset my line, ask me to reboot PC, re-install driver for the device, and take out SIM card to test in my mobile.
4th call i asked them “any more ideas? if not can i request for cancellation of service due to bad experience?”. The plan was cancelled with no termination fee. I just need to return the full device package.
Now on M1′s vodafone. Slightly better. But night time still dc alot. Luckily I’m on the 6month contract with the bigger device. After 6month can change. Starhub anyone?
Yes, I managed to terminate it.
And, I know I breached it, but still, how do you expect me to use ‘crap’? Right?
haha so did you manage to terminate the contract?
you actually do have an action under breach of contract judging from the facts you provided
At last a post we’ve all been waiting for.I’m using the home broadband,the one with WEP key,the broadband which no one can use except me.
And its still freaking slow.
do u guys know how they earn money from BBOM???
It doesn’t seem that they earn from our subscription fee
but from the fee of termination of contract.!!!
Using M1 Mobile broadband here… Signed up for the 50% off at IT Show… Speed is good and very stable without any dc even thou i keep it on for a few hours everyday.. Tested it at various locations and equally gd.. Maybe you can consider =)At least it’s unlimited unlike ST’s cap of 30GB.. If exceed be prepared to pay 4 to 5-digit figures..
i havent paid my last month bill n i dont think i will pay for this lousy service..0kbps every1?
i m having the same problem with u since few months ago, and it still remain the same after i’ve complaint to Sintel.
WTH… wat for i pay for the internet that run on 0kbps?
Looks like we have to do something for the rest.
Guys, call them. Ask them why are you paying for nothing. If this goes on, tell them u gonna unsubscribe and NOT pay the remaining.
And please switch to cable/landlines.
same here. For the past few months, NEVER a single day the mobile broadband connection will be usable and stay live for more than 2mins in Toa Payoh (yeah, it is super busy area, but is that a plausible excuse to take customers’ money without providing even minimally usable service?). It is basically an empty connection that stays connected but simply does no transfer of data. 0.00KBps to 0.25KBps.. MSN messenger can’t connect, no email. Nothing. Complain umpteen times. No change. Total waste of money.
You would have think for a company of Singtel size, in a first world country called Singapore, Singtel would be able to easily back up their claim of “mobile broadband anytime anywhere”.. Phhhh please..
same here. For the past few months, NEVER a single day the mobile broadband connection will be usable and stay live for more than 2mins in Toa Payoh (yeah, it is super busy area, but is that a plausible excuse to take customers’ money without providing even minimally usable service?). It is basically an empty connection that stays connected but simply does no transfer of data. 0.00KBps to 10KBps.. MSN messenger can’t connect, no email. Nothing. Complain umpteen times. No change. Total waste of money.
You would have think for a company of Singtel size, in a first world country called Singapore, Singtel would be able to easily back up their claim of “mobile broadband anytime anywhere”.. Phhhh..
same here. For the past few months, NEVER a single time the mobile broadband connection will stay alive for more than 2mins in Toa Payoh. NEVER.. It just connects and sit still. Basically an established connection that does no uploading/downloading of data. Can’t get msn messenger up & running, no email.. Complaint umpteen times, no change.. End of story. A total waste of money.
I didn’t pay for the final month. I told them I wasn’t going to pay for what I didn’t use. I got my plan canceled too.
wow, we can do that? i mean we can cancel the plan we already subscribed?
What can do?
Recently my singtel mobile bb bloody slow!
FelixKer, did u get back the refund & compensate?
yeah, i faced a similar problem of speed is around 0kb/s.. it wasnt like this when i first sign up, dammit… gonna see when my contract ends and terminate it soon
yeah.. singtel makes the net users feel like they live in cambodia …
from 8pm-02am the speed is around 0kb/s..
even mbb service in indonesia is better… what a shame..
My advice to ppl out there who wants to sign up with singtel. NOooooo!!!!! Do not do it. My MIO hang everyday and needs to reset more than 20 times a day. i have a 24months contract. I’m gona break it anyway. They tried to repair but its no way to be managed. very poor service from singtel. Try Starhub!!! At lease it work… Its the best available service in Singapore.
It’s all same thing for mobile broadband..I believe Singtel at least better than M1.
Ever surf with speed less than 50kbps the whole night? i did with M1 broadband.
I mean generally mobile broadband in SG is just a joke. I visited VMC.uk and people are talking about speed can;t hit 7.6 mbps (the maxium internet connection speed which mobile router can hit i guess.) while in Sg we can’t even get the broadband stable at around 300-400kbps.
And forget about complainting. I believe in Asia, complaint = nothing.
Singtel effing sucks!
The mio broadband is giving me a hell of a time!
Every now and then,it would give me a DSL error,disconnecting me from the internet.
You either have to reboot your system or open a new tab in your browser and pray hard.
Once it is solved,it will ask me to close down the browser. (WTF?)
MioTV suck balls too,the channels are effing boring,except for one comedy series entitled “Third Rock From the Sun” on Sony Entertainment Television everyday from 5 to 6.
That is the only fun show i could watch on MioTV.
I want my life back!
u can check this link as well:
http://forums.hardwarezone.com.sg/showthread.php?t=1972098
there should be an action to warning singtel to improve this service…
Switch to M1 broadband, you can see the speedtest results at night are quite good as shown at http://www.ocworkbench.com
Basically, Singtel bb just go and die. The speed is as good as 0kb/s. Downloading doc of 1mb need to wait for 72hrs at around 0 bytes/s. MMORPG even worse, basically, just need to spend 10 hrs sitting infront of laptop to play the CB CONNECTION GAME (wait for 10min, log in, then hang for 10min, DC, then Reconnect and this cycle last FOREVER). What I do is I just use a scissor to CUT the wire and threw it away because I cant stand anymore (i tolerate 6 mths). NEVER EVEN USE THE CB SINGTEL NET F.
Singtel Mobile Broadband is SUCKS.. i recommend those who wants to subscribe Singtel better think twice.. it’s not worth. its damm slow.. you have to fight for line.. i don’t think this is what we wanted after we paid for what we suppose to get.
Hope my contract end ASAP.
Should they mention the areas in singapore that might the internet speed might be affected? e.g. Ang Mo Kio would be slower than Bedok
I was thinking of suscribing to SingTel and I happen to come across this blog..
Hi
For the past 2 days i have been using the Singnet mobile broadband i havent been facing the problems that you faced.
I have tried it over inside CBD area and outside of town…in neighbourhood…so far so good.
You might want to check out on the places that you used…cos if your area alot of people uses the mobile phoneline it will affect the Quality.
This the first I have heard about stinknet so I cant really give a comment on it, I will have to check this out.
okay. stinknet sucks. end of story
Singtel service really sucks to the max!!! I totally agree and relate to what you have posted. I was one of the unfortunate subscribers of Singtel. During the Comex show, I happen to sign up for a plan with a free Acer Laptop. Like what you’ve said, freebies really attracts a customer and I was one of them..it was a decision I’ve come to regret til now..first of all, to my dismay, the free laptop can only be collected after more than a month’s waiting, second of which, there are a lot of hidden charges not mentioned during the registration. I applied for the $59/month package but to my horror, received the a $195 account on my first bill!!! Never did they mention anything about line connection fees and other charges. To top it all off, the Customer Service personnel of Singtel are useless and are comparable to a robot and answering machines when they handle complaints. They even have the audacity to say that they don’t have a phone line they can connect me to when asked to speak to their Manager! Am I stupid?! Come on, Singtel is a telecoms company!!! As a foreigner, I was totally turned off with such kind of gimmicks . I feel duped and cheated. Good thing, I didn’t sign up for their I-phone promo that time, otherwise, I will also live to regret it. Right now, my case is still pending. So to those of you who may be enticed to such promotions, please think not only twice otherwise, you may have the same unfortunate incident like ours.
My aunt recently came to my house and we were talking about surfing internet on the move. Initially, I recommended her Singtel Mobile Broadband. When I checked the website, there is a restriction on the data usage. Not knowing whether she will use more than what is offered by Singtel, I told her to approached M1 instead…
hey! i’m also using singtel mobile bb on my mobilephone. lately also see that the speed has dropped. used to be able to pages more quickly. can’t comment much since i dont usually use my singtel mobb.
at home i’m using singtel mio bb and its been serving me pretty alright. streaming is surely much faster.
hope u get ur singtel problem solved soon.
btw, to answer ur qns regarding the namecards, i got it printed at tommy prints >>> http://www.yebber.com/review/tommy-print/
@Claudia, Actually, you’re not facing what I’m facing. I’m staying at Clementi and I believe there are far too many clients here until I don’t even get to load ping.sg until I finish showering.
Hoho. =D
Thanks for the shop. I remember the alst time you intro’ed me another shop around tanjong pagar though.
I’ve read your comments and do have to agree that BBOM provides very and i mean very slow service. But due to the fact that its using a shared bandwidth if you know what that means or heck i’ll explain it, shared bandwidth is like all users are going thru a public IP range where they all share the same network to connect to the internet. So when there are alot of BBOM users connecting via the same device the network will get congested thus causing the slow connection or unable to connect even when it shows connected. so folks if your planing to play online games or chattin on msn what so ever.. it’ll be like in your dreams when your at home.. coz its stating the obvious that bbom is for users on the go as it’s mobility to connect to internet on the go.. cant you read the NAME OF IT BROADBAND ON MOBILE NOT BROADBAND AT HOME.. hahaha.. omg the cheek of you simple minded ppl who don’t know about technology nowadays demanding a service that offers a different scope of mind.. my advice is get a home broadband since u have time to brag online about this stuffs coz even if u logged in many complains to singtel they will just bullshit to you they will upgrade the network widening the shared bandwidth but the only totally upgraded area which you could fully acheive up to 7.2mbps is only around the CBD area and major shopping centres… so please folks if u still insist on bragging it will get you nowhere certain.. even if u wanna compare with other service provider they will throw the same shit to u..
hahaha..
omg all of them using the same tech.. what would u expect..
when i read your stuffs i was like laughing out hard…
couldnt contain the laughter as i face all the same tinks from the start till now… AND PLEASE READ AND UNDERSTAND BEFORE PROCEEDING ANY FURTHER…
HAHAHAHAHAHHAHAHAHAHHA..
LESSON LEARNT?
Im using home broadband,the one with WEP key,the broadband which no one can use except me.
And its still freaking slow.
The Singtel internet is very lousy.If I load a page,it take at least 20 minute.
to Ibnor Pakis,
get your head out of the toilet, dude. Your English and mentality is just.. sad..
u work for singtel?
My mobile bb speed should be 1.5Mbs but I only received at 54Kbs which singtel can only answer that never expect to have full speed.